Email Continuity
Open when your email isn't.
Microsoft, Google and Amazon all go down a few times a year, sometimes for a whole day. Email Continuity keeps your team reading and answering email when it happens.
What we set up ahead of time
Setup is done before you ever need it, so nobody is learning a new app in the middle of an outage.
- A backup mail app on every phone and computer. We install it, sign each person in, and send short instructions with a one-tap link to open it.
- The last 24 hours, always there. A copy of every new message goes to the backup as it arrives. The morning’s mail is already waiting when an outage starts.
- Your shared inboxes too. Addresses like info@ or sales@ get a shared backup, open to the same people who use them today.
- One practice outage. We run a drill with your team, so the first real one isn’t the first time anyone opens the app.
What your team sees during an outage
- A notice on screen. A short message pops up on every computer: email is down, nothing is wrong with your computer, and we’re on it.
- The backup app. Open it on your phone or computer. New mail keeps arriving there.
- Mail as usual. Read and answer from your normal address, or from a shared address like info@. Clients see your usual name and email.
- A second notice when it’s fixed. Go back to Outlook or Gmail as normal.
The backup app has its own sign-in, separate from Microsoft and Google, so it still opens when they’re down.
After the outage
- The mail you received is in your normal inbox, and shared inbox mail is back in the shared inbox.
- The replies you sent from the backup are in your Sent Items.
- The backup goes back to holding only the last 24 hours. Mail from the outage is deleted 24 hours after it clears, and no copy is kept more than 72 hours.
When people or access change
People join, leave and swap who looks after info@. Once a month we match the backup to your Microsoft 365 or Google setup: new people get a backup, people who left lose theirs, and shared inbox access follows whoever has it in Microsoft 365 or Google. Someone who joins mid-month is added at the next match, or the same day if you ask.
Limits
- Shared inboxes: up to 20. There is no limit on the number of people.
- On-screen notice: it needs our support agent on the computer. Without it, you still get the backup, and we tell you by text or email.
- Mail sent to you during an outage still reaches your normal inbox later, since sending servers keep trying for days. The backup is for reading and answering in the meantime.
What it costs
$5 a month for each person. Shared inboxes are included and never counted. Setup is $500, waived with a one-year agreement.
Early access
Sign up for early access and your team is first in line.