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Install the support agent
There are two things people call “the agent”. The protection agent stays on the computer and we install it for you. The support download runs once, for one call, when we need to see your screen.
Steps
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The protection agent. In your portal open Settings, then Connections, and select Connect next to Your computers. The portal says We'll set this up with you.
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Email [email protected] and say you want help installing on your computers. Tell us how many.
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A live support session. While on the phone with us, open teamwildcard.ca/support on the computer that needs help and run the download. A small icon appears near your clock.
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Read us the computer name it shows. Then allow the connection. Nobody sees your screen until you say yes.
What happens next
- A protected computer appears in your portal after its first check-in.
- The support download removes itself when the session ends. You can end a session at any moment by closing it.