Emergency help
Business down? Call now.
One call. We check we can help, agree the scope, take payment, and start.
Call 888 274 3530Covers remote work. Parts, vendor fees, licences and onsite visits are quoted on the call.
Open Mon to Fri, 8am to 5pm MT
Every rate is below
We confirm which one applies in the first minute of the call.
What happens
- 1Call and tell us what is downFive minutes, free. We confirm we can help.
- 2We agree the scopeYou know what is covered before anything is charged.
- 3Pay by cardWe send a secure payment link while you are on the line.
- 4A technician startsRemotely, the moment payment clears.
All rates
On a Complete plan? Emergencies during business hours are included.
| When | Other clients | Not yet a client |
|---|---|---|
| Mon to Fri, 8 to 5 | $2/minemergency $4/min* | $600first 2 hours, then $5/min |
| After hours and weekends | $3/minemergency $4/min | $500/hourbilled by the hour |
| Stat holidays | $4/min | $500/hour |
* For clients without a managed plan who need to jump the queue. Support at $2 a minute is first come, first served, with no guaranteed response time. Managed plans never pay this rate.
Per-minute rates are billed in 6-minute increments. The $500 rate is billed by the hour. Mountain Time. Stat holidays are Alberta's nine general holidays.