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Your business

Change or cancel a card

A card is a service you hold. Adding a person, dropping one or stopping the card starts with one email. The dates below come from the agreement.

Before you start

  • The card, the change and the date you want it from.

Steps

  1. Email [email protected] with the card, the change and the date. The agreement asks for written notice, and an email counts.

  2. We confirm by email with the exact end date or the new count. On a Complete plan the change is made by the next business day.

  3. Check your next invoice. The count updates monthly, so the change shows on the invoice after it.

What happens next

  • Stopping a card. Each service has a 90-day minimum and needs 60 days written notice. You can give notice any time, even on day one. The card ends when both have passed. Notice in the first 30 days ends it on day 90. Notice later ends it 60 days after your email.
  • Your data. We export it to you before the service closes, and return or delete the rest within 30 days.
  • Hardware. An order cannot be cancelled once it is paid.