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What runs on a protected computer

A protected computer looks exactly like it did before. It runs four small programs in the background, and each one has one job.

The four

The agent. Our connection to the computer. It reports health and lets us fix things without a visit. See Install the support agent.
The defender. Watches every program that runs and stops ransomware (software that locks your files for money) the moment it starts. A team watches its alerts day and night. See When a threat is found.
Updates. Keeps Windows, Office and Chrome current, so the holes attackers use get closed. See Updates and restarts.
Backup. Copies your files every couple of hours. See Restore a file from backup.

They do not read your email or open your documents.
They do not watch your screen. A remote session only starts when you say yes, and you can end it at any moment.

A small icon near the clock. The odd “restart to finish updating” message. That is all.