Your team is running the business off personal cell phones — missed calls, no voicemail that reaches the right person, no way to sound like the business you actually are.
No — it runs through an app on the phone your team already has, or a desk phone if you want one. No PBX hardware to install or maintain.
In most cases, yes — we handle the number port as part of setup.
Calls automatically forward to a backup number you set in advance — usually a cell phone — so a down connection means a forwarded call, not a missed one.
Yes — calls and business texting both run through the one number, so a customer reaches the same line either way instead of getting a separate text number to remember.
Somewhat, like any phone system that runs over the internet — a stable connection matters. For most small offices that's a non-issue already; if your internet itself is unreliable, that's worth fixing regardless of which phone system sits on top of it.