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Open a shared mailbox in its own tab

Sometimes you only need a quick look at a shared mailbox, like sales@ or support@. Outlook can open it in its own browser tab, apart from your own mail. Close the tab when you are done.

Requirements

You need Notes
Access to the shared mailbox We set this up. If you don’t have it yet, email [email protected] with the mailbox address and who should see it.
The mailbox address For example [email protected].
Your own licensed mailbox You open a shared mailbox from inside your own. A shared mailbox has no sign-in of its own.

Steps

  1. Go to outlook.office.com and sign in with your work account. Select your profile picture or initials at the top right. Select Open another mailbox.

    The profile menu at the top right of Outlook, with View account and Open another mailbox under the user's name
    Picture: Outlook on the web

  2. Type the shared mailbox address. Select the address when it appears under the box, then select Open.

    The Open another mailbox window with sales@ in the box and the Open button
    Picture: Outlook on the web

  3. The mailbox opens in a new browser tab, with only its own folders on the left. Your mail stays in the first tab.

    The sales@ mailbox open in its own tab, its Inbox showing two emails
    Picture: Outlook on the web

What happens next

  • Bookmark the new tab to come straight back to the mailbox next time.
  • A “Couldn’t add to favorites” message may pop up when the tab opens. Select OK. The mailbox still works.
  • If the mailbox does not open, your access may not be set up yet. New access can take up to an hour to work. If it still fails after that, email [email protected].
  • Check this mailbox every day? Add it to your folder list instead, so it is always there.