Your business
Voicemail and call routing
Call routing is the set of rules that decides where a call goes. You write the rules once. Every call follows them, day or night.
The pieces
- A menu. Callers hear “press 1 for sales, press 2 for support”. The industry calls this an auto attendant.
- A directory. Callers can dial a person by name.
- Forwarding. A call can ring a desk phone, an app and a mobile, in order or all at once. Forwarding to a personal cell is common and fine.
- Hours. Calls can go one way during business hours and another way after. A closed office can send callers straight to voicemail.
Voicemail
Every line gets a voicemail box. Voicemail to email sends each message to your inbox as a sound file. You hear it on your phone without dialing in. We turn it on for anyone who wants it.
What we change for you
With Business Voice, changes to an existing setup are included. A new greeting, a new person in the menu, a changed ring order: tell us and we do it. Designing a whole new call flow is a project we quote first.