Something breaks and you need a real person to fix it right now. Not a ticket queue, not a contract, just help. Most IT support makes you commit to a retainer for the months you don't need it.
♥ Productivity + Service · Remote Support
Help when something breaks. Nothing when it doesn't.
Something breaks and you need a real person to fix it right now. Not a ticket queue, not a contract, just help. Most IT support makes you commit to a retainer for the months you don't need it.
$2/minute
$120/hr billed every 6 minutes
Remote Support
- On-demand remote help
- Billed in 6-minute blocks
- No monthly fee
The problem
✓ Remote Support on the job
The problem
Why Remote Support exists.
What it does
Remote Support, in three moves.
01
On-demand remote help
02
Billed in 6-minute blocks
03
No monthly fee
How it works
Set up once. Runs from there.
Activation on request Billing per minute, as used
1
On-demand remote troubleshooting at $2/minute, billed every 6 minutes
2
No seat minimums, pay only for the time used
3
No contract, no retainer, no monthly fee
How much
One price. No surprises.
Priced by the time it takes, billed as used. No contract and no monthly fee.
♥ Questions about Remote Support
✱What counts toward the bill?
Only the time a technician spends working your issue, rounded to the nearest 6 minutes. A 12-minute fix costs $24. Hold time and the first diagnosis chat are free.
✱Is there a minimum commitment?
No. Use it when something breaks, pay only for those minutes. No retainer, no monthly fee.
✱What if the issue takes way longer than expected to fix?
You get a running estimate as we go. If a fix is going to run long, we tell you before continuing, never after the bill arrives.
✱How fast does someone actually pick it up?
Most sessions start within minutes during business hours. There is no guaranteed response time on this card. Most issues get resolved remotely in that same session, because most IT problems do not need someone on-site.
✱Is it secure? Are you actually in control of my computer?
The session is encrypted, and you watch everything happen on your own screen in real time. Nothing runs on your machine you cannot see. Close the session and access ends immediately.
Start
Something broken right now?
Call the helpdesk. A real person picks up, and the clock only runs while we work.