RTP

Real-time Transport Protocol

In plain language

The way voice and video are sent in small pieces during a call over the internet.

The metaphor

Like a conveyor belt that carries each piece of a conversation in order during a call.

Going deeper

How it works

Each piece is numbered so it can be put back in order.
Late or missing pieces cause choppy audio.
It needs a steady connection.
The call setup travels separately.

What can go wrong (example scenario)

A small office added video calls on the same line as its file backups. Calls broke up every night when backups ran, until the backups were moved to off-hours.

How WILDCARD handles it

Network covers the managed firewall and switches that sit behind your provider's modem.

In practice

A softphone sends voice with it.
A video meeting uses it to send your camera feed.
A technician checks packet loss on a call.

A question owners ask

Why do calls sound choppy?

Often because the connection is busy or unstable. Your IT provider can look at the network around the call.

Where WILDCARD handles this

Business
Voice

Cloud VoIP phone system
Lines and numbers managed
Setup and support included

Start with Business Voice

Related terms

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