PBX

How it works

• Gives each person an extension and the business one main number.
• Handles voicemail, call transfer, ring groups and an after-hours message.
• Older ones are boxes on a wall. Modern ones live in the cloud and follow people to their phones and laptops.

What can go wrong (example scenario)

A four-person clinic answered one shared cordless phone. Calls during appointments went to a full voicemail box, and patients phoned a competitor. There was no queue, no attendant and no after-hours message.

How WILDCARD handles it

Business Voice is a cloud VoIP / UCaaS phone system, which means the PBX lives in the cloud. Extensions, attendants, queues and voicemail are configured for you and change when your team does.

• A dental office sets an auto-attendant: press 1 for appointments, 2 for billing, with a lunch-hour message.
• A law firm routes each lawyer's direct line to their assistant first.
• A retailer with two locations uses one main number and transfers between stores as if down the hall.

Example scenario: A small non-profit had an old PBX in a closet that nobody could program. A board member's extension had rung at an empty desk for a year. Moving to a cloud PBX let the office manager fix it herself in the web console, add an after-hours message, and route donor calls to the development lead's mobile.

A question owners ask

Do I still need a PBX if I'm a two-person business?

You need what it does: a main number, a greeting and a way to reach either of you. A cloud PBX gives that with no hardware in the closet.