RMM

How it works

• A small program runs on each computer and reports health.
• The provider can push updates, run scripts and connect remotely.
• It is what makes fixed-fee support practical.
• Because it has deep access, it needs strong controls on the provider's side.

What can go wrong (example scenario)

A four-person design studio's laptops were never checked between support calls. One had been out of disk space for weeks, skipping every update and every backup. The first sign was a ransomware note, on the one machine with no recent copy.

How WILDCARD handles it

WILDCARD's managed services run on an RMM platform. Patch Management, Workstation Defender and Computer Backups are delivered through it, and Remote Support connects through it with your consent.

• A dental office's five PCs get patched overnight and the front desk never sees an update prompt.
• A law firm wants an alert when any laptop's backup fails or disk fills.
• A contractor's field laptops get support without anyone driving to a job site.

Example scenario: A small accounting firm's RMM alert showed a workstation's drive failing its health check. The technician replaced the drive and restored the image before the partner using it noticed anything beyond an email asking when he would be out for lunch. That is the kind of fix nobody remembers, which is the point.

A question owners ask

Does RMM mean my provider can see my screen?

Remote control sessions ask for consent on screen. The monitoring side sees machine health and software, and nothing of your documents or messages.