MDR

How it works

• The tools detect suspicious activity, as EDR does.
• A team reviews the alerts, decides which are real and takes action.
• It fits businesses that have no one to watch a console after hours.
• Ask any provider exactly who responds, when, and what they are allowed to do.

What can go wrong (example scenario)

A three-person bookkeeping firm installed a capable EDR product. It raised an alert on a Saturday night. Nobody was watching the console. By Monday, the attacker had used the weekend to spread to every computer and the backup drive.

How WILDCARD handles it

Workstation Defender is delivered as a managed service, so the detection runs under WILDCARD's watch instead of on a console nobody opens. Identity Monitor does the same for logins, watching every session around the clock and shutting down suspicious activity automatically.

• A dental office closes at 5 p.m. and needs someone responding to alerts at midnight.
• A law firm with one part-time IT contact wants alerts turned into plain-language incidents and actions.
• A contractor whose laptop gets flagged on a job site wants it isolated remotely, without a phone call.

Example scenario: A small veterinary clinic's EDR flagged an unusual process on the reception PC at 11 p.m. on a holiday. The managed team isolated the machine, confirmed it was a credential stealer from a bad download, cleaned it, and returned it before opening. The clinic found out from the morning summary email.

A question owners ask

What does “managed” actually mean?

Someone else runs it, watches it and responds. You get a summary and a phone call when it matters, and a quiet night when it doesn't.