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Glossary · Management

WO

Work Order

In plain language

A written request to get a job done, with who, what and by when.

The metaphor

Like a job card handed to a tradesperson.

Going deeper

How it works

  • It records what is wanted.
  • It names who will do it.
  • It tracks the work until it is finished.
  • IT providers call these tickets.

What can go wrong (example scenario)

A client asked for a new employee's laptop by phone. Nobody wrote it down and it was delayed a week.

In practice
  • A manager requests a new user account.
  • A technician records a repair.
  • A request tracks a laptop replacement.

A question owners ask

How do I request work?

Put it in writing so it can be tracked. Your provider will give you a way.

Related terms
ALEAnnualized Loss ExpectancyAROAnnualized Rate of OccurrenceAUPAcceptable Use PolicyBackupBCPBusiness Continuity PlanningBIABusiness Impact AnalysisBPABusiness Partners AgreementBYODBring Your Own Device

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