The conversation where two VPN devices agree on the keys and settings they will use to protect traffic.
Like two diplomats agreeing the secret code and the rules of conduct before talks begin.
Network covers the managed firewall and switches that sit behind your provider's modem.
Why would a VPN fail to connect?
Often because the two ends disagree on something here, such as a password or encryption setting. Your IT provider can read the logs to find which.

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