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Home / Glossary / Downtime

Glossary · Management

Downtime

In plain language

The time your systems are not working and your staff cannot do their jobs.

The metaphor

Like a shop with a closed sign on the door: every hour is lost sales and unhappy customers.

Going deeper

How it works

Caused by outages, attacks and mistakes.
Cost = lost work plus recovery effort.
Backups and planning shorten it.
Know how long you can afford.

How WILDCARD handles it

Unified Backups and Patch Management reduce the odds and the length of downtime, and a vCIO recovery plan sets the targets.

In practice

A server fails on a Monday.
Ransomware locks a clinic.
An internet outage closes a till.

A question owners ask

How much does downtime cost? Add up wages, missed sales and recovery for one hour, then multiply.

Where WILDCARD handles this

Unified
Backups

Cloud and device backups
One bundled price
Unlimited restores

Start with Unified Backups Meet Unified Backups →

Patch
Management

Windows, Office, Chrome patched
Automatic, on schedule
Open doors closed

Start with Patch Management Meet Patch Management →

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vCIO

Fractional CIO on retainer
Moonlight, Sunlight, Starlight tiers
Credits for single outputs

Start with vCIO

Related terms

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