A written plan for what to do, who to call and in what order when a security incident happens.
Like the fire escape plan posted by the door: when smoke appears, nobody has to stop and decide.
A seven-person firm discovered ransomware on a Friday evening. Nobody knew who to call, and staff kept using the infected computers all night, spreading it to the backup drive.
An incident response plan is a vCIO output.
What is the first line of the plan?
Disconnect the affected device from the network, and call the number on the sheet.
Every WILDCARD card exists to solve one named problem. Find yours.