Something breaks and you need a real person to fix it right now — not a ticket queue, not a contract, just help. Most IT support makes you commit to a retainer for the months you don't need it.
Only active time a technician spends working your issue — not hold time, not diagnosis chat. Just hands-on-keyboard time, billed in credits you can see.
No — that's the point. Use it when something breaks, pay only for those minutes, no retainer.
You're told a running estimate as the clock ticks, not surprised by it afterward — if a fix is going to run long, we tell you before continuing, not after the bill arrives.
Most sessions start within minutes, not a same-day callback queue. Most issues get resolved remotely in that same session — most IT problems genuinely don't require someone on-site to fix.
The session is encrypted, and you watch everything happen on your own screen in real time. Nothing runs on your machine you can't see — close the session and access ends immediately.